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Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-CompartirIgual 4.0.
Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-CompartirIgual 4.0.
Resumen
Digital competences are essential for the digital transformation of organisations. This study examines the digital competences that employees require in Ghana’s banking and financial sector to advance its digital transformation agenda. The qualitative research methodology used for this study engaged a focus group of human resource executives and recruiters. The research findings revealed that digitalizing banking operations and the COVID-19 pandemic accelerated the adoption of digital competences. Organisations have adopted artificial intelligence for improved decision-making and enhanced customer experience. Most banking firms have implemented digital tools such as the Microsoft Office suite in their operations and expect their prospective entry-level employees to possess basic proficiency. Moreover, banking firms recognise that specialised digital competencies are essential for problem-solving and achieving a competitive advantage. The study recommends that businesses align with academia on digital competences education for undergraduates. Companies should invest in digital competences training of the employees according to their roles to be productive and adapt to emerging software. The research concludes that the foundational digital competencies possessed by job seekers enhance their employability with banking firms. Supervisors and senior management at banks are also expected to enhance their capacity for advanced digital competencies to maintain a competitive advantage. Furthermore, businesses should consider augmented intelligence to improve their competitive advantage. Future research should explore digital competences for employability and competitive advantage in various sectors, evaluate training methods to enhance digital competences and determine the effect of artificial intelligence on employee performance.
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